Terms & Conditions
Terms and Conditions
Returns and Refund Policy
Like everything we do, our returns and refunds policy is easy, fair and straight forward. Our experience is that, although we offer generous return terms, our customers very rarely avail of it.
We strictly adhere to and exceed the conditions prescribed by the European Directive on Consumer Rights. The Directive was incorporated into Irish law by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No. 484/2013) with effect from 13 June 2014.
For a comprehensive and clear explanation of your consumer rights click here Citizens Information Bureau re Shopping from home
Cooling Off Period
If you purchased goods from us online, you are entitled to a cooling-off period of 14 days, which begins on the day that you received the goods. This is your legal right and we will fully respect that right. Please see the Returns section below for how to proceed. In the case of android TV boxes, the cooling-off period expires when the downloading or streaming starts. C’mon guys you know that’s a fair rule, otherwise everyone would buy the box before a big fight and return it the next day.
We offer you a one year hardware warranty on all our products.
We have gone to a lot of trouble to source products from great manufacturers with rigorous testing procedures. But to err is human and we realise that faults can happen from time to time. If your product is faulty you should notify us immediately at email@example.com and return the item to us at EasyStream, 4 Old Dublin Road, Stillorgan Co Dublin.
We will check the product to verify the fault and then provide a replacement, exchange or refund as appropriate.
If we can find no fault and if the product is working as expected, then we will contact you and do everything we can to try to find a solution. In this situation we will re-ship the product back at the customer’s cost otherwise it will be destroyed after 60 days.
We ship world wide with next day shipping when ordered before 2pm.
Shipping Prices:Ireland: €10
U.K and rest of Europe. €12
Alternatively use click and collect in store to avoid any shipping charges.
We treat your privacy and the security of your personal information with the greatest respect. We will NEVER disclose your information to third parties.
Any information collected by us is stored in a secure and confidential manner and will not be disclosed, sold, reused, rented or loaned.
In order to provide you with the best shopping experience possible we need to gather certain pieces of information from you. We ask for your e-mail address and password when you register on the site. We use your email address to keep you informed of the progress of your order.
The only other occasion we will use your e-mail address is, with your permission, to send you from time to time information on products and special offers. You will have the option to opt out of receiving our email newsletter at any time.
All Credit Card payments entered by our customers are transmitted over a secure (SSL) link using 128-bit encryption at our payment processor. This means we will never directly access or keep records of your Credit Card details.
If you would like to discuss any issues relating to privacy, please feel free to contact us either by email at firstname.lastname@example.org , by phone on +353 1 5352446 or in person at our retail shop: Easy Stream, Unit 28, Swan Shopping Centre, Rathmines, Dublin 6.
EasyStream is registered with the WEEE Regustration Society (WRS), number ip7iekajps. Waste electrical and electronic equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins.
WEEE is taken back free of charge on our premises on a one-for-one, like-for-like basis. Local authority civic amenity facilities also take back WEEE and Waste Batteries free of charge. WEEE and waste battery recycling is free.
EasyStream customers can return WEEE similar in nature to what we sell to any of our stores during opening hours at any-time after purchase.
EasyStream is fully committed to minimising its impact on the environment and its obligations to comply with current legislation. We are committed to maintaining and promoting an environment policy that encourages the impact of our operations on the environment to be understood and continually improved to a level that is practical and economically feasible.
Due to the nature of this item, we are not responsible for the content streamed to it and neither do we condone piracy so you must satisfy yourself that either you or the sites accessed for streaming have the copyright agreements in place and are entitled to access this content. We do not host or upload any video, films, media file, live streams (avi, mov, flv, mpg, mpeg, divx, dvd rip, mp3, mp4, torrent, ipod, psp). EasyStream is not responsible for the accuracy, compliance, copyright, legality, decency, or any other aspect of the content of streamed from your device. If you have any legal issues please contact the appropriate media file owners or host sites. In no event shall this website owner or employees be liable for any loss of data, profits or interruptions. This is a media streaming device that uses the internet to search for links and streams from all over the world we have no control over the links or their sites. If you see any form of infringements please contact the appropriate media file owners or host sites immediately.
Kodi is a registered trademark of the XBMC Foundation. We are not connected to or in any other way affiliated with Kodi, Team Kodi, or the XBMC Foundation. Furthermore, any software, addons, or products offered by us will receive no support in official Kodi channels, including the Kodi forums and various social networks.