Android TV Specialist
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FAQs

Frequently asked Questions

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1. My Easystream Streaming Box doesn’t turn on?

Make sure the power plug is pushed into the device all the way and the other end is plugged into a wall unit that has power.

2. Easystream Streaming Box is turned on but I can’t see anything on my TV?

Make sure that the HDMI cable is plugged in all the way for both the device and your TV. Make sure your TV is on the correct source for the HDMI input that the Device is plugged into.

3. The display on my screen is too big or too small.

Click settings > Click Display > Click Display size. Adjust until the screen fits your TV and then click back.

4. My wifi isn’t working

Click settings > Click Network Connections > Click Wifi > Click on your Wifi network. Enter Password (Make sure the password is correct, Click symbols to add any symbols that may be in your password) If you are unsure just watch this video for tips: How to fix WIFI on Android TV Box.

5. How to do I hook up my USB wireless keyboard and or mouse to my Easystream box?

Simply plug in the USB dongle that comes with your wireless USB keyboard or mouse (look in the back of the keyboard) into one of the USB ports on the Easystream box. You do not need to reboot your Box; your USB device should begin working once you have plugged in your USB device.

6. I am completely unfamiliar with the Android™ Operating system. Can you help?

If you are completely unfamiliar with how to use the Operating system or how to use a certain feature please watch this video What is Android?

7. My videos buffer a lot

Check your internet speed with www.speedtest.net. We recommend a stable internet speed of 10 MBPS or more for the best internet experience. The faster internet connection you have the faster your TV Show, Live Sports and HD Movies will load. If you have under 10Mbps you should consider upgrading your internet speed. Remember, each Add-ons is separately managed by a Third Party that is not affiliated with Easystream.ie. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering. When this does happen, we suggest looking at a new source or Add-On to correct the problem. This video will show you a bit more on buffering, Please note we have the best setup for your device so I advise you not to change any .xml files.  Video Buffering Explained

8. How do I add more favourite’s to Kodi and access my favourite’s while using Kodi?

When you find a TV series or HD movie that you want to save as a favourite you need to click C on your USB wireless keyboard of Menu button on your stock controller. This will bring up the menu and you will be able to click on “Save as a Favourite.” To access your favourite’s you will need to click on the star icon at the bottom left side of the Kodi home screen. Simply click on the star icon and a menu will slide out from the right side of the screen. Scroll over to that menu and choose the favourite you wish to view.

9. My Device is running slow, how can I fix this?

Sometimes the Cache in Kodi gets full. This can slow the performance of Kodi and cause buffering issues. You can fix this by following the instructions listed below.

  • Click settings under Apps > Click Apps > Find Kodi and click on it > click Clear cache, wait for your cache to go get to 0.
  • Restart Kodi and let it complete its first run. here is a video   Slow device – clear cache

Remember, each Add-On is separately managed by a Third Party that is not affiliated with Easystream.ie. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering. When this does happen, we will start looking at updating the link with a new sources or Add-On to correct the problem.

10. I clicked on a stream source to watch a movie or TV show and I got a pop up that says “File not found” “Source is unavailable”

Some stream sources are listed but do not work. This is not typical but it does happen in Kodi sometimes. Simply try another stream source and most likely it will work. If not simply try stream sources until one works. Remember, each Add-On is separately managed by a Third Party that is not affiliated with Easystream.ie. There will be times when these Add-Ons do not operate as they should and you may experience down time or slow rates which could cause buffering. When this does happen, we suggest looking at a new source or Add-On to correct the problem.

11. When I try to find a TV Show, HD Movie or live sports stream I get an error that says “Network not available” “Script Error”

While most of the Kodi Add-ons are extremely stable and consistently deliver streaming media to your Easystream TV Box, sometimes things happen and certain Kodi add-ons have issues. Sometimes certain Kodi add-ons are effected by server issues, internet issues or user overload. This is completely out of our control and we can only fix the add-ons if there is a fix online. If you are getting script error on everything you try then your device could not be connect to the internet.

Watch This video     Finding your content

12. I’m having a hard time using the controller that came with my MediaPlayer Is there anything else I can use to make navigating the Easystream Streaming Box and Kodi easier?

The controller that comes with your Easy Stream Android TV Box is designed to perform the basic features, but it is not ideal for navigating the operating system or fully utilizing Kodi.

We recommend using a USB keyboard with a Touch pad built in. The main model that we recommend using is the Riii wireless keyboard or the Rii keyboard.

These USB keyboards can be bought with all our devices, this is definitely not the only USB device that can used to navigate and use your Easystream Streaming Box with Kodi.

There are many options in USB controllers and almost all USB devices will work with the Easystream Streaming Box.

13. Can I hook up my Easystream Streaming Box to a home network or other Kodi devices?

Can I hook up my Easystream Streaming Box to a home network or other Kodi devices such as an HTPC? – Watch this video on how to connect up to you network  Home Network Connection

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